Privacy Policye
This Privacy Policy describes how Dwiggy Kennel Kitchen LLP (“the Company,” “we,” “our,” or “us“) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://dwiggy.in (the “Site” or “Website“).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information when you contact us for customer support. In this Privacy Policy, “Personal Information” means any information that can identify an individual either directly or indirectly. The following sections explain what information we collect, why we collect it, how it is collected, and how it may be shared.
Device Information
When you visit our Website, we automatically collect certain information about your device, including your browser type, IP address, operating system, time zone, pages viewed, referring website, search terms, and how you interact with the Website. This information is collected automatically through server logs, analytics tools, and similar technologies. We use this information to ensure that our Website functions properly, improve performance, monitor security, understand visitor behaviour, and enhance your browsing experience. This information may be shared with trusted service providers who assist us in operating, maintaining, and securing our Website.
Order Information
When you place an order through our Website, we collect information such as your name, billing address, shipping address, email address, phone number, payment details, and order information. Payment information is processed securely through authorized third-party payment gateways, and we do not store your complete debit or credit card details on our servers. We use this information to process your orders, complete payments, arrange shipping, provide invoices and order confirmations, communicate with you regarding your purchases, prevent fraudulent transactions, and provide information about our products, services, and promotional offers where permitted by law. This information is collected directly from you during the checkout process and may be shared only with payment gateways, shipping partners, and other service providers as necessary to complete your order.
Customer Support Information
If you contact us for customer support, we may collect your name, email address, phone number, order details, and any additional information you voluntarily provide while communicating with us. We use this information solely to respond to your enquiries, resolve complaints, process returns or refunds where applicable, and provide efficient customer service. This information is collected directly from you and is shared only with authorized personnel or service providers involved in providing customer support.
Minors
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us immediately so that we can take appropriate steps to remove such information from our records.
Sharing Personal Information
We may share your Personal Information with trusted third-party service providers that help us operate our Website, process payments, deliver orders, provide customer support, maintain our technology infrastructure, and comply with applicable legal requirements. We may also disclose your Personal Information when required to do so by law, in response to a valid legal request, to protect our rights, investigate fraud, enforce our policies, or comply with regulatory obligations.
Behavioural Advertising
We may use your Personal Information to provide advertisements, promotions, and marketing communications that we believe may be relevant to your interests. We may use analytics and advertising tools to better understand how visitors interact with our Website and to improve our marketing efforts. If you no longer wish to receive promotional communications from us, you may unsubscribe at any time by following the instructions included in our emails.
Using Personal Information
We use your Personal Information to provide our products and services, process orders and payments, arrange shipping and delivery, communicate with you regarding your purchases, provide customer support, improve our Website and services, detect and prevent fraud, comply with legal obligations, and send updates, offers, or promotional communications where permitted by applicable law.
Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business records, complying with applicable tax and legal obligations, resolving disputes, and enforcing our agreements. Where permitted by law, you may request that we delete your Personal Information from our records.
Automatic Decision-Making
We may use limited automated systems to identify suspicious or potentially fraudulent transactions and to help protect the security of our Website and customers. These automated processes are designed solely for fraud prevention and security purposes and do not produce decisions that have legal or similarly significant effects on you.
Your Rights
Depending on the laws applicable in your jurisdiction, you may have the right to request access to your Personal Information, request correction of inaccurate information, request deletion of your Personal Information, withdraw consent where processing is based on consent, object to certain processing activities, or request additional information regarding how your Personal Information is handled. To exercise any of these rights, please contact us using the details provided below.
Do Not Track
Some web browsers offer a “Do Not Track” feature that allows you to indicate your preference regarding online tracking. As there is currently no consistent industry standard for responding to these signals, our Website does not modify its data collection practices when such signals are received.
Changes
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements. Any changes will become effective immediately upon posting the updated Privacy Policy on this page.
Contact
For more information about our privacy practices, if you have any questions, or if you wish to make a complaint regarding the handling of your Personal Information, please contact Dwiggy Kennel Kitchen LLP by email at info@dwiggy.in or through the contact information available on https://dwiggy.in.
Last Updated: 31 July 2026